Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of the Remewdy mobile application ("App", "Service") operated by Povilas Konopackas, operating under individuali veikla registration No. 1503311, registered address Akacijų g. 14, Raudondvaris, Vilniaus r., Lithuania ("we", "us", "Developer").

By downloading, installing, or using Remewdy, you agree to these Terms. If you do not agree, do not use the App.

2. Service Description

Remewdy is a pet care organizer — a tool that helps you keep track of your pet's medication schedule, vet visits, vaccinations, and care records. It functions as a digital notebook and reminder system for pet care tasks.

3. What Remewdy Is Not — Veterinary Disclaimer

Specifically:

• The App does not diagnose any disease, condition, or illness.
• The App does not recommend medications, dosages, or treatment plans.
• The App does not provide veterinary medical advice of any kind.
• The App does not replace, substitute, or serve as an alternative to professional veterinary care.
• The App does not create a veterinarian-client-patient relationship (VCPR).

All medication schedules, dosages, and care instructions displayed in the App are entered by you based on your veterinarian's instructions. If your pet is experiencing a medical emergency, contact your veterinarian or emergency animal hospital immediately.

You acknowledge that you are solely responsible for following your veterinarian's professional guidance and that the App is merely a tool to help you organize that information.

4. Eligibility

You must be at least 13 years old to use Remewdy. By using the App, you represent that you meet this age requirement. If you are between 13 and 18 (or the age of majority in your jurisdiction), you represent that your parent or legal guardian has reviewed and agrees to these Terms.

5. User Responsibilities

By using Remewdy, you agree to:

• Enter accurate medication and care information based on your veterinarian's instructions.
• Not rely on this App as your sole method of remembering medications or care tasks. Use multiple reminder methods for critical medications.
• Consult your veterinarian for any questions about your pet's medications, care, or health.
• Keep your device settings properly configured to receive notifications.
• Not use the App for any unlawful purpose.

6. Notifications and Reminders

Remewdy delivers reminders through your device's local notification system. Notification delivery depends on your device settings, battery status, operating system behavior, and other factors outside our control.

For critical medications, we strongly recommend using multiple independent reminder methods.

7. Subscriptions, Payments, and Lifetime Access

7.1 Free Tier

Remewdy offers a free tier with limited features (1 pet, 30-day history, core logging and reminders). The free tier may be modified over time, but we will not remove access to data you have already entered.

7.2 Premium Subscriptions

Premium features are available via auto-renewing subscriptions:

• Monthly: $4.99 USD per month
• Annual: $29.99 USD per year

Subscriptions are processed and billed by Apple through the App Store. We do not store or process your payment information. Subscriptions auto-renew unless canceled at least 24 hours before the end of the current billing period. You can manage or cancel subscriptions in your device's Settings > [Your Name] > Subscriptions.

Price changes will be communicated in advance. Continued use after a price change constitutes acceptance of the new price.

7.3 Lifetime Access

Remewdy offers a one-time "Lifetime Access" purchase at $79.99 USD, implemented as a Non-Consumable In-App Purchase through the App Store.

Definition of "Lifetime Access":

"Lifetime Access" grants you access to the premium features of the App as they exist at the time of your purchase, for as long as the App remains commercially available and operational. It does not mean perpetual, indefinite, or permanent access irrespective of circumstances.

Specifically:

• Included: All premium features available at the time of your purchase, and all incremental updates to those features.
• Not guaranteed: Future major features, new product versions, or features requiring ongoing third-party costs (such as cloud services or licensed databases) that did not exist at the time of purchase may require separate purchase or subscription.
• Discontinuation: If we permanently discontinue the App, your Lifetime Access license terminates upon discontinuation. We will provide a minimum of 90 days' advance notice before any planned permanent discontinuation. During this notice period, all data export features will remain fully functional so you can export your data.
• Device scope: Your Lifetime Access is tied to your Apple ID and can be restored on any device signed into that Apple ID, as long as the App remains available on the App Store.
• Refunds: Refund requests for Lifetime Access are handled by Apple through their standard refund process. We will cooperate with Apple's refund review process.

7.4 Free Trial

We may offer a free trial period for premium features. At the end of the trial, you will be automatically charged the subscription price unless you cancel before the trial ends. Trial eligibility is determined by Apple and is typically available once per Apple ID.

7.5 EU Consumer Rights

If you are a consumer in the European Union:

• You have statutory rights under Directive (EU) 2019/770 (Digital Content Directive) that cannot be excluded or limited by these Terms.
• For one-time purchases (including Lifetime Access), we guarantee conformity of the digital content for a minimum period of two (2) years from the date of purchase, as required by applicable EU law.
• For subscription purchases (continuous supply), conformity is guaranteed for the entire duration of your subscription.
• Nothing in these Terms limits your right to remedies including bringing the digital content into conformity, receiving a proportionate price reduction, or terminating the contract in accordance with applicable EU consumer protection law.
• The 14-day right of withdrawal for digital content purchases is handled through Apple's purchase flow, where you consent to immediate delivery and acknowledge the waiver of the withdrawal right as part of the purchase process.

8. Your Data

8.1 Ownership

Your data belongs to you. We do not claim ownership of any content you create, enter, or store in Remewdy.

8.2 Local Storage

The majority of your data is stored locally on your device. For solo users (no sharing features), no pet care data leaves your device. If you use the shared care feature, data is encrypted end-to-end before leaving your device — only members of your household can decrypt it.

8.3 Export and Portability

You can export all your data at any time in CSV, JSON, or PDF format through the App's export feature. This right is available to both free and premium users and will remain available even if the App is discontinued (during the 90-day notice period).

8.4 Deletion

You can delete individual records, pet profiles, or all data at any time through the App. If you use sharing features and have created an account, you can delete your account and all associated server-side data through Settings > Delete Account.

8.5 Privacy

Our collection, use, and protection of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Intellectual Property

The App, including its design, code, graphics, and documentation, is owned by the Developer and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes in accordance with these Terms.

You may not copy, modify, distribute, reverse-engineer, decompile, or create derivative works based on the App.

10. Limitation of Liability

10.1 General Limitation

To the maximum extent permitted by applicable law, the Developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the App, including but not limited to:

• Pet health outcomes or veterinary emergencies
• Missed, delayed, or undelivered notifications
• Inaccuracies in user-entered data
• Data loss due to device failure, software bugs, or operating system changes
• Any actions taken or not taken based on information displayed in the App

10.2 Maximum Liability

Our total aggregate liability for any claims arising from or related to these Terms or your use of the App shall not exceed the greater of: (a) the amount you actually paid us for the App in the twelve (12) months preceding the claim, or (b) fifty euros (EUR 50).

10.3 EU Consumer Protection Carve-Out

Nothing in this section excludes or limits liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable EU or Lithuanian law
• Our obligations under Directive (EU) 2019/770 (Digital Content Directive)

11. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The App will be uninterrupted, error-free, or free of harmful components
• Notifications will always be delivered on time
• The App will be compatible with all devices or operating system versions
• Any information displayed in the App is accurate (all care data is entered by you)

EU consumers: Statutory warranty rights under applicable EU law remain unaffected. This disclaimer does not apply to the extent it conflicts with mandatory consumer protection laws in your jurisdiction.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Developer from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your violation of these Terms
• Your misuse of the App
• Inaccurate data you enter into the App
• Your failure to follow your veterinarian's professional guidance
• Your use of the App in a manner inconsistent with its intended purpose as an organizational tool

This indemnification obligation does not apply to the extent prohibited by applicable EU consumer protection law.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict of law principles.

13.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@remewdy.com and attempt to resolve the dispute informally for at least 30 days.

13.3 Jurisdiction

If informal resolution fails, any dispute arising from these Terms shall be submitted to the competent courts of the Republic of Lithuania.

13.4 EU Consumer Dispute Resolution

If you are a consumer in the European Union, you may contact the Lithuanian State Consumer Rights Protection Authority (VVTAT) at https://vvtat.lrv.lt/. For cross-border disputes, you may use the EU consumer redress mechanisms at the European Commission's consumer rights portal. Our email for dispute resolution is: support@remewdy.com.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes through the App or via email (if you have an account) at least 30 days before the changes take effect. Your continued use of the App after the effective date constitutes acceptance of the updated Terms.

If you do not agree with the updated Terms, you may stop using the App and export your data at any time.

15. Termination

15.1 By You

You may stop using the App at any time by deleting it from your device. If you have an account, you may delete it through Settings > Delete Account.

15.2 By Us

We may suspend or terminate your access to the App if you materially breach these Terms. We will provide reasonable notice unless the breach requires immediate action (e.g., illegal activity, harm to other users).

15.3 Effect of Termination

Upon termination, your license to use the App ends. Your locally stored data remains on your device. If you have an account, server-side data will be deleted in accordance with our Privacy Policy.

16. General Provisions

16.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

16.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Developer regarding the App.

16.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms.

16.5 Language

These Terms are drafted in English. If translated into another language, the English version prevails in case of conflict.

17. Contact Information

We will respond to all inquiries within 14 days, as required by Lithuanian consumer protection law.

By using Remewdy, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.